User Experience

Customer Focus

Posted by Ian Burgess on May 1, 2010 at 7:13 am

  This week we meet with a Andy and Simon from CWL systems, on the outside they seem a very focused IT consulting and implementation shop, what completely changed my view of this was the single slide displayed on a screen in their office:  Customers are not dependent on us – We are dependent on [...]

Web 2.0 … The Machine is Us/ing Us

Posted by Ian Burgess on August 18, 2009 at 5:48 pm

Professor Michel Wesch sub 5 minutes presentation shows a complex subject concept in an entertaining way. Just watch

Google Wave

Posted by Ian Burgess on June 1, 2009 at 4:02 pm
Google Wave snapshots inbox

I have just been watching this and think that Goggle may have just unveiled the future of collaboration software. Although in its infancy and with concerns around security and other elements this should make dispersed team communication much easier and may spell the end of share-point as a corporate tool in it current form. (I [...]

Understanding Personas 1

Posted by Ian Burgess on February 27, 2009 at 10:12 am

In both software development and response marketing the understanding of persona’s is fundamental to successfully achieving the goals of the project. Personas are fictitious characters created to represent the different user types within a targeted demographic that might use a site or product. Personas are useful in considering the goals, desires, and limitations of the [...]

Web 2.0

Posted by Ian Burgess on April 10, 2008 at 9:14 am

“Web 2.0 is the business revolution in the computer industry caused by the move to the Internet as platform, and an attempt to understand the rules for success on that new platform.”  Tim O’Reilly Web 1.0 was the imitation of print media online and other than perhaps a basic search and possibly a facility to [...]