Customer Focus

This week we meet with a Andy and Simon from CWL systems, on the outside they seem a very focused IT consulting and implementation shop, what completely changed my view of this was the single slide displayed on a screen in their office:

• Customers are not dependent on us – We are dependent on them.
• They are not an interruption of our work – they are the purpose of it.
• They are doing us a favour by giving us the opportunity.
• Customers are our passports to success – without them we cannot get there.

I was impressed when I saw this much more than I was by the list of “me 2” awards on the wall, having spent the last few weeks looking at what I think will shape the IT industry in the future, I see customer relationship being the a key factor in sucssess. It is pleasing to see companies with this already in place.

Popularity: 5% [?]

No related posts.